If you are not completely satisfied with a product you can make a return to us within 14 days of purchase. Products with Letters as well as numbers in the code may be subject to a returns & restocking fees 25% standard.
The item must be;
We may accept returns after fourteen days but at our discretion there may be a re-stocking charge depending on the item. EOS Items (Toners, Cartridges cannot be returned after 14 days if not required)
Due to health and safety we are unable to accept returns for any food or beverage items.
We also do not accept
These cannot be returned once ordered, except if damaged or defective.
Your statutory rights are not affected.
**Business machines cannot be resold if the box has been opened, therefore you cannot return a business machine once it has been opened unless it is faulty or damaged**
To make a return please seal the item in the original packaging and email Sales with the following;
1. Reason for return
2. Product code & Quantity
3. Invoice number and or original order number
Damaged items must be reported to us within 48 hours of receipt of the delivery.
If you find a fault with a product please contact the office and they will advise on procedure.
Once goods have been collected they will be returned to our warehouse. Once they have been booked in a credit will be raised.
FURNITURE Returned Goods
Furniture & Seating goods will be accepted back for credit only with the express permission of Alpha Office Solutions Ltd. Furniture will adhere to each manufactures conditions, for more details please contact the sales office. Please contact us for instructions on point of delivery. Made-to-order items cannot be accepted back in to stock. If you need to cancel your made-to-order items for any reason, this can only be accommodated within 24 hours of placing the order. If a cancellation is possible after 24 hours, Alpha Office Solutions Ltd will charge a cancellation fee as it is unlikely that we could re-sell made-to-order items to another customer. Please contact Alpha Office Solutions Ltd for details. Made-to-order items cannot be cancelled after despatch from the warehouse. Refused deliveries of made-to-order items are not eligible for credit. Our usual refund policy does not apply to made-to-order items, which cannot be returned or exchanged unless faulty. The above conditions do not affect your statutory rights when goods are faulty, or not as described. Goods must be returned in their original packaging, unused, unassembled and in a resaleable condition. Credit shall not be given for goods received damaged. The buyer shall unless otherwise stated be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until actual receipt of the goods to Alpha Office Solutions Ltd. Proof of return delivery will remain with the buyer. We reserve the right to charge for incomplete returns, orders placed in error or not wanted.
Terms & Conditions
The seller’s catalogue and website is an offer to treat only. Any contract shall consist of the buyer’s order and the seller’s acceptance thereof. Any order accepted by the seller shall be subject to the seller’s conditions of sale and no other conditions shall apply unless expressly agreed in writing by the seller.
For deliveries outside the west midlands/local area, and overnight deliveries where requested, a carriage charge will be levied. The prices invoiced will be those currently charged by the seller at the date of despatch. Although every effort is made to ensure the prices stated in the website are correct, should an error on price occur, and an order is placed, you will be informed and given the option of continuing the order at the correct price or cancelling the order. All prices are subject to VAT.
In accordance with normal transport practices all goods will be delivered to the goods inwards department or reception on the ground floor and off-loading facilities must be provided by the customer. If further transfer or installation is required, particularly for large and heavy items, this must be requested at the time of ordering and an additional charge will be incurred. Please note that a signed consignment note constitutes delivery of goods. Please check that the number of boxes received, corresponds with the delivery note before signing.
Times quoted are so quoted in good faith but shall be non-binding. To facilitate a prompt delivery all despatches will be made direct from either the point of manufacture or distribution. The seller shall not be liable for any losses incurred by the buyer or any other person as a result of any delay in the delivery of the goods or any part of the order for any reason whatsoever. The due performance of the contract is subject to cancellation or such variation as the seller may find necessary as the result of instructions or lack of instructions from the buyer, or as a result of industrial dispute or of any cause whatsoever beyond the seller’s reasonable control. The seller reserves the right to make partial deliveries.
Preferred method of payment is by credit/debit card. A credit account can be opened providing you have been trading for one year and are registered for VAT and can provide the necessary trade references. All Government bodies including Councils, Schools, Universities, NHS etc. qualify for instant credit facilities. Once an account has been opened terms are net cash within 30 days of date on invoice. We accept VISA, Mastercard, Delta, Switch, and VISA Electron.
Property of the goods remains with the seller until full payment has been received by the seller. Until full payment is received Alpha Office Solutions Ltd may at any time recover the goods and may enter the buyer’s premises for this purpose. Nevertheless the risk in the goods passes to the buyer on delivery and the buyer shall promptly effect and maintain in the joint names of the parties, insurance of the goods against loss or damage in their full invoice price until final payment.
Except as herein expressly provided and as provided by law, the seller does not supply goods with the benefit of any term, warranty or condition, express or implied, as to the merchantability of the goods or their suitability for any purpose whatsoever. As far as it is able the seller will assign to the buyer all rights conferred on it by any of its suppliers. Insofar as quality of materials used in goods manufactured for the seller is concerned, the seller shall have the option to repair, replace (or at its sole discretion refund to the buyer the price of the goods without any further liability) parts agreed by it as being defective, and which have been returned to it, carriage paid, within a minimum period of 1 year from the date of delivery to the buyer’s works. Goods subjected to fair wear and tear, misuse, defective maintenance, alteration or modification, are excluded from this guarantee. Goods covered are subject to single shift working only. In no case shall the liability of the seller hereunder exceed that of the actual manufacturer of the particular goods or parts thereof. Any liability on the part of the seller is subject to terms of payment being met.
Such descriptions whilst given as a guide, in good faith, are subject to alteration by the seller without notice. In particular all weights and dimensions are approximate only. All maximum load capacities stated are for evenly distributed loads only.
Notification of non-delivery must be made in writing within 7 days of invoice date and for shortages or damage within 48hrs of receipt of goods. Failing this no claims will therefore be entertained