Ordering
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Alpha Office Solutions Ltd cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Delivery and Returns (FURNITURE SECTION SEE BOTTOM PAGE)
Alpha Office Solutions Ltd returns policy has been set up to keep costs down and to make the process as easy for you as possible. Some items that have Letters as well as numbers will incur a restocking fee if you are unsure please contact the sales office. Other items such as furniture see below furniture section. You must contact sales for a returns reference and make sure drivers sign you’re your copy of the returns note. If a query arises and your credit has not been issued you will need to provide a copy of the signed note to receive credit.
FOR FURTHER DETAILS SEE RETURNS SECTION
Exchange
If when you receive your product(s), you are not completely satisfied you may return the items to us, within fourteen days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.
If our labels are removed from the product – the warranty becomes void.
BELOW APPLIES TO CUSTOMERS OUT OF THE BIRMINGHAM OR SELECTED AREAS COVERED BY ALPHA OFFICE SOLUTIONS LTD – PLEASE CONTACT TO FIND OUT IF YOUR AREA IS COVERED
We strongly recommend that you fully insure your package that you are returning if it is not being collected by our own drivers. We suggest the use of a carrier that can provide you with a proof of delivery. Alpha Office Solutions Ltd will not be held responsible for items lost or damaged in transit.
All shipping back to Alpha Office Solutions Ltd is paid for by the customer. We are unable to refund you postal fees for not required items.
Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.
If you are returning items for exchange please be aware that a second charge may apply.
Non-Returnable
For reasons of hygiene and public health, refunds/exchanges are not available for Food & Beverage Products. Also any Custom made/printed material or Specials (this does not apply to faulty goods – faulty products will be exchanged like for like or credited)
Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.
Incorrect/Damaged Goods
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contract us. In the unlikely event that the product arrives damaged or faulty, please contact Alpha Office Solutions Ltd immediately, this will be given special priority and you can expect to receive the correct item within 48 hours or as stock permits. Any incorrect items received all delivery charges will be refunded back.
Delivery service
Delivery times are calculated in working days Monday to Friday. If you order after 4.30pm the next working day will be considered the first working day for delivery. In case the Christmas period please contact for opening times.
We aim to deliver next working day but sometimes due to stocking issues or larger items such as furniture 3-4 days. We will attempt to email you if we become aware of an unexpected delay.
Export restrictions
At present Alpha Office Solutions Ltd only sends goods within the UK. If however you have a special request please contact us with your requirements.
Privacy Notice
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.
Security
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Alpha Office Solutions Ltd uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We will use the information you provide only for the following purposes.
* To send you newsletters and details of offers and promotions in which we believe you will be interested.
* To improve the content design and layout of the website.
* To understand the interest and buying behavior of our registered users
* To perform other such general marketing and promotional focused on our products and activities.
Conditions Of Use
Alpha Office Solutions Ltd and its affiliates provide their services to you subject to the following conditions. If you visit our Alpha Office Solutions Ltd you accept these conditions. Please read them carefully, Alpha Office Solutions Ltd controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so on your own initiave and are responsible for compliance with applicable local lands.
Product Descriptions
Alpha Office Solutions Ltd and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
From time to time there may be information on Alpha Office Solutions Ltd that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.
Prices
Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and exclude VAT and delivery.
Please review our other policies posted on this site. These policies also govern your visit to www.alphaoffice.co.uk Alpha Office Solutions Ltd
FURNITURE Returned Goods
Furniture & Seating goods will be accepted back for credit only with the express permission of Alpha Office Solutions Ltd. Furniture will adhere to each manufactures conditions, for more details please contac the sales office. Please contact us for instructions on point of delivery. Made-to-order items cannot be accepted back in to stock. If you need to cancel your made-to-order items for any reason, this can only be accommodated within 24 hours of placing the order. If a cancellation is possible after 24 hours, Alpha Office Solutions Ltd will charge a cancellation fee as it is unlikely that we could re-sell made-to-order items to another customer. Please contact Alpha Office Solutions Ltd for details. Made-to-order items cannot be cancelled after despatch from the warehouse. Refused deliveries of made-to-order items are not eligible for credit. Our usual refund policy does not apply to made-to-order items, which cannot be returned or exchanged unless faulty. The above conditions do not affect your statutory rights when goods are faulty, or not as described. Goods must be returned in their original packaging, unused, unassembled and in a resaleable condition. Credit shall not be given for goods received damaged. The buyer shall unless otherwise stated be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until actual receipt of the goods to Alpha Office Solutions Ltd. Proof of return delivery will remain with the buyer. We reserve the right to charge for incomplete returns, orders placed in error or not wanted.
Terms & Conditions
The seller’s catalogue and website is an offer to treat only. Any contract shall consist of the buyer’s order and the seller’s acceptance thereof. Any order accepted by the seller shall be subject to the seller’s conditions of sale and no other conditions shall apply unless expressly agreed in writing by the seller.
For deliveries outside the west midlands/local area, and overnight deliveries where requested, a carriage charge will be levied. The prices invoiced will be those currently charged by the seller at the date of despatch. Although every effort is made to ensure the prices stated in the website are correct, should an error on price occur, and an order is placed, you will be informed and given the option of continuing the order at the correct price or cancelling the order. All prices are subject to VAT.
In accordance with normal transport practices all goods will be delivered to the goods inwards department or reception on the ground floor and off-loading facilities must be provided by the customer. If further transfer or installation is required, particularly for large and heavy items, this must be requested at the time of ordering and an additional charge will be incurred. Please note that a signed consignment note constitutes delivery of goods. Please check that the number of boxes received, corresponds with the delivery note before signing.
Times quoted are so quoted in good faith but shall be non-binding. To facilitate a prompt delivery all despatches will be made direct from either the point of manufacture or distribution. The seller shall not be liable for any losses incurred by the buyer or any other person as a result of any delay in the delivery of the goods or any part of the order for any reason whatsoever. The due performance of the contract is subject to cancellation or such variation as the seller may find necessary as the result of instructions or lack of instructions from the buyer, or as a result of industrial dispute or of any cause whatsoever beyond the seller’s reasonable control. The seller reserves the right to make partial deliveries.
Preferred method of payment is by credit/debit card. A credit account can be opened providing you have been trading for one year and are registered for VAT and can provide the necessary trade references. All Government bodies including Councils, Schools, Universities, NHS etc. qualify for instant credit facilities. Once an account has been opened terms are net cash within 30 days of date on invoice. We accept VISA, Mastercard, Delta, Switch, and VISA Electron.
Property of the goods remains with the seller until full payment has been received by the seller. Until full payment is received Alpha Office Solutions Ltd may at any time recover the goods and may enter the buyer’s premises for this purpose. Nevertheless the risk in the goods passes to the buyer on delivery and the buyer shall promptly effect and maintain in the joint names of the parties, insurance of the goods against loss or damage in their full invoice price until final payment.
Except as herein expressly provided and as provided by law, the seller does not supply goods with the benefit of any term, warranty or condition, express or implied, as to the merchantability of the goods or their suitability for any purpose whatsoever. As far as it is able the seller will assign to the buyer all rights conferred on it by any of its suppliers. Insofar as quality of materials used in goods manufactured for the seller is concerned, the seller shall have the option to repair, replace (or at its sole discretion refund to the buyer the price of the goods without any further liability) parts agreed by it as being defective, and which have been returned to it, carriage paid, within a minimum period of 1 year from the date of delivery to the buyer’s works. Goods subjected to fair wear and tear, misuse, defective maintenance, alteration or modification, are excluded from this guarantee. Goods covered are subject to single shift working only. In no case shall the liability of the seller hereunder exceed that of the actual manufacturer of the particular goods or parts thereof. Any liability on the part of the seller is subject to terms of payment being met.
Such descriptions whilst given as a guide, in good faith, are subject to alteration by the seller without notice. In particular all weights and dimensions are approximate only. All maximum load capacities stated are for evenly distributed loads only.
Notification of non-delivery must be made in writing within 7 days of invoice date and for shortages or damage within 48hrs of receipt of goods. Failing this no claims will therefore be entertained